October 22, 2024

Home Services by Homepro revamp app

Mobile Application Design & Development for Enhanced Customer Experience and Customization

Project Overview

The HomeService app revamp project by MoreStudio is dedicated to creating a more customized and intuitive experience for HomePro’s customers. This project goes beyond standard functionality by allowing users to personalize their cart and product selection in ways that match their specific needs. Our goal was to push the limits of what the existing system could do by integrating a streamlined yet flexible interface, accommodating the unique requirements of HomePro's customers. To achieve this, MoreStudio worked closely with HomePro to understand the intricacies of their existing system and identify opportunities for enhancement. Through careful design and development, we were able to successfully integrate advanced customization options without disrupting the system's core functionality. This project highlights MoreStudio’s role as a semi-consultant that not only develops applications but also partners with clients like HomePro to deliver tailored, seamless customer experiences.

Understand the problem

Problem Statement

The original HomeService app had complex navigation and service search functionality, which made it difficult for customers to find the right services. Additionally, the app lacked some critical features to support multichannel usage, which hampered its overall convenience.

The original HomeService app had limitations in addressing the specialized needs of HomeService customers, particularly in terms of customization and flexibility. Customers sought a more tailored experience that would allow them to access services that precisely matched their specific requirements. The app’s complex navigation and rigid service options hindered its ability to provide such flexibility, making it challenging for users to find the right services and feel fully satisfied.

To address this, the revamped app needed to support a broad range of curated requirements with a user experience (UX) designed to serve a diverse customer base comprehensively. By expanding functionality to better serve both core and peripheral customer needs, the updated HomeService app now offers a user-centered approach that not only meets but also anticipates customer expectations.

Goal & Objective

①

Enhance app performance

to ensure faster load times and more responsive interactions, providing users with a smoother and more reliable experience through the new Flutter-based app.

②

Improve user interface and experience

by introducing a fresh, modern design with easier navigation, making interactions more seamless and intuitive for users.

③

Expand convenience features

by integrating enhanced scheduling options, real-time tracking of service professionals, and an in-app chat system for more efficient communication.

④

Ensure consistency across platforms

by delivering a unified and high-quality experience on both iOS and Android devices without any compromises in performance or usability.

⑤

Accelerate the update cycle

to provide users with more frequent feature enhancements and improvements, ensuring the app stays up-to-date with the latest technology and user needs.

Overview of the work MoreStudio did for HomePro

MoreStudio conducted extensive market research and business model analysis, including customer segmentation, to identify key factors that influenced the app’s features. This helped us optimize the HomeService app to be as efficient and user-friendly as possible. By understanding user behavior, customer needs, and potential target audiences, we were able to design and implement features that cater to both business goals and real-world usage. Key improvements include the enhanced service search system, real-time service tracking, and the chat feature that streamlines communication between users and service providers.

For more detailed insights into this analysis, you can read the full article here 

Homeservice Case Study

Key Features Developed

New Features to Support Business Expansion

New Features to Support Business Expansion #1

Scan queue from receipt

We introduced a queue scanning feature that allows users to track their service status using a QR code located on the receipt.

These new features include

1

Queue Scanning for Effortless Service Tracking

Users can now track their queue status easily by scanning the QR code on their receipt or entering details like a document number or membership information. The system identifies the queue and redirects users to the queue status page for quick access, regardless of ownership. This feature simplifies tracking and ensures users can manage their appointments seamlessly.

2

Instant Detail Management

Once the queue is detected, users can manage their appointments seamlessly. This includes features like rescheduling service dates, canceling appointments, or modifying queue details—providing the same flexibility as a standard queue system.

Comprehensive App Management for Optimal User Experience

Comprehensive app Management for optimal user experience #1

Cross-device consistency

One of the key focuses in the HomeService app revamp is ensuring a consistent experience across all devices. Whether users are accessing the app on iOS or Android, they will experience the same high-quality interface and seamless functionality. This consistency is crucial for maintaining user satisfaction, as it ensures that no matter what device they use, they can easily navigate the app, access services, and complete transactions without any disruptions or variations in performance.

Post-Maintenance Services #2

Frequency updates

In our commitment to keeping the HomeService app current and responsive to user needs, we’ve implemented a schedule of more frequent updates. These updates ensure that the app stays aligned with the latest technology trends, user feedback, and feature improvements. By rolling out updates regularly, we can address any issues promptly, enhance performance, and introduce new features to improve the overall user experience.

Frequent updates also allow us to remain agile, quickly adapting to evolving market demands or user preferences. This continuous improvement approach ensures that users always have access to the best possible version of the app, complete with the most recent fixes, enhancements, and innovations.

Design Mobile Application process

☞ Wireframe

☞ Prototype

☞ Various Components and Functionalities

☞ Flow

☞ Symbol & Style guide

Development and Integration

Agile Methodology

More Studio’s adaptation flow leverages an Agile methodology, focusing on flexibility, continuous collaboration, and iterative progress. The process begins with Planning, Requirement Gathering, Analysis, and Design, laying the groundwork for an efficient development cycle.

Projects are broken into sequential sprints (Sprint 1, Sprint 2, …, Sprint N), each encompassing Implementation, Testing, and Demo/Feedback sessions to ensure continuous alignment with client expectations. Once all sprints are complete, the final stages involve Testing, User Acceptance Testing (UAT), Review, and finally Launch (Production), guaranteeing a refined and polished solution.

This structured yet adaptive flow highlights only what differs from a standard process, ensuring clarity while showcasing More Studio’s effective approach to consistently meet client needs and deliver high-quality results.

Challenges and Solutions

Challenges and Solutions #1

Tight deadline

One of the most significant challenges we faced was working under a tight deadline, which required intense collaboration and constant tracking of requirements. The fast-paced nature of the project demanded continuous adjustments and high levels of effort from the entire team. Managing these tight timelines while maintaining the quality of both design and development was a key hurdle.

To overcome this, our team worked closely together, implementing structured project management practices and maintaining clear communication at every stage. By staying organized and agile, we were able to adapt quickly to changes and keep the project on track. The dedication and coordinated effort from everyone involved allowed us to successfully deliver the app as planned, achieving the set goals and delivering a product that met HomePro’s expectations.

Even after the project’s completion, we remain committed to ongoing improvements, ensuring the app continues to evolve and align with user needs and technological advancements. This approach allows us to maintain a high standard of service while consistently delivering value to our users.

Challenges and Solutions #2

Improving User Experience (UX)

Enhancing the user experience was a challenge because it involved not only simplifying the interface but also ensuring it met the diverse needs of users. We had to make sure that customers could easily search for services from various perspectives, such as by device or by the issue they were facing, without overwhelming them with too much information. Striking the right balance between simplicity and functionality required careful design, testing, and iteration, all within tight time constraints.

Challenges and Solutions #3

Backend Development

The API infrastructure in the HomeService app was quite complex. Many of the features we needed to improve required substantial modifications to the existing API, which involved rewriting and integrating new API logic. This task required precise coordination and a well-structured plan, as some adjustments took longer than expected.

The added pressure of a tight deadline made the API overhaul even more challenging. To overcome this, we devised a clear plan and set specific milestones for API adjustments. We prioritized API-related tasks early in the project timeline, ensuring smooth coordination with the ICT team at HomePro. This strategic approach allowed us to maintain progress and complete the project on time, despite the complexity and time-consuming nature of the API work.

The Result

The HomePro Revamp App project marked a significant step forward in enhancing the digital experience for users seeking home services.

By leveraging Flutter technology, the app now ensures consistent performance across iOS and Android platforms, addressing previous issues with stability and device compatibility. The revamp improved load times, enhanced functionality, and aligned with modern user expectations, showcasing HomePro’s commitment to innovation and customer satisfaction in home services.