November 1, 2022

Self-service Checkout by HomePro

Redesign a Self-Service Check out experience for Homepro Customers. We aimed at providing a seamless and hassle-free shopping experience for customers.

Our goal was to minimize frustration by reducing the number of steps involved and speed up the entire checkout process.

With our intuitive interface and efficient payment system, customers can now complete their purchases quickly and conveniently, without the need for assistance from store personnel.

Problems with Current Experience are

  1. Too many steps
    When tapping on things screen changes but still not feeling progressing
  2. Takes too long to navigate
    No clear direction of what to do and where to do it
  3. Feels slow
    When tapping screen needs to be be really responsive

Solutions

Design for Experience

Self-Service is an alternative experience that suppose to offer a faster way for customer to check out on an expense that they will have to do everything themselves. 

 

Therefore,

“Speed is our No. 1 Priority in this experience design”

User flow

The fastest way for our team to see the same vision as our client do we use wireframes to communicate exactly what data are included and what is not on each screen.